Introduction
This Privacy Policy describes how Placelio (“we,” “our,” “us”) collects, uses, and protects information when you use placelio.com and related services. By using Placelio, you agree to the practices described here.
Placelio is a hotel discovery and review insights platform. We do not process bookings or payments. Our goal is to help travelers understand hotels and to help hoteliers manage accurate profile information.
Information We Collect
We collect a limited set of information needed to operate and improve Placelio:
- Information you provide — when you contact us, submit a hotel claim, or sign up for updates (e.g. name, email, hotel details, message content).
- Automatically collected information — device, browser, language, approximate location (city-level), pages viewed and basic interaction events.
- Cookies and similar technologies — small data files used to keep the site working and to understand usage. See our Cookie Policy for details.
How We Use Information
We use information to:
- Operate, maintain and secure Placelio.
- Respond to inquiries, claim requests and partnership messages.
- Verify hotel ownership or management for claimed hotel profiles.
- Understand which content and features are useful, and improve them over time.
- Detect, prevent and address abuse, fraud or security issues.
We do not sell your personal information to third parties.
Cookies and Tracking
Placelio uses essential cookies to keep the site working and a limited set of analytics cookies to understand aggregate usage. You can manage or disable cookies in your browser settings. Disabling some cookies may affect site functionality.
Read our full Cookie Policy for the list of cookies and their purposes.
Data Sharing
We share information only as needed to operate Placelio:
- Service providers — vetted vendors that help us host, secure, analyze or communicate (e.g. hosting, email delivery, analytics).
- Legal requirements — when required by law, regulation or valid legal process.
- Business transfers — in the event of a merger, acquisition or asset transfer, subject to standard confidentiality protections.
User Rights
Depending on where you live, you may have rights to access, correct, delete or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.
We aim to respond to all reasonable requests within 30 days.
Contact
For questions about this Privacy Policy or how we handle your information, please contact us through our contact form and choose “General support” or “Other.”